Queen City Closet Privacy Policy

 

Effective Date: July 30, 2026
 

Queen City Closet (“Queen City Closet,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit QueenCityCloset.com, purchase our products, create an account, participate in the QCC Insider Community, communicate with us, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Queen City Closet, we may collect:

Information You Provide

• Name, email address, telephone number, billing address, and shipping address

• Account login details and profile information

• Order, transaction, return, and purchase history

• Payment and billing information processed through our payment providers

• Marketing and communication preferences

• Messages, product reviews, survey responses, and customer-service communications

• Giveaway, promotion, or contest entries

• Photos, videos, comments, captions, usernames, profile images, and other content submitted to the QCC Insider Community

• Any other information you voluntarily provide

Please do not submit Social Security numbers, government identification numbers, account passwords, medical information, or other highly sensitive information through the website or community.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser, operating system, and device information

• Device identifiers and approximate location based on IP address

• Referring and exit pages

• Pages viewed, links selected, and products viewed

• Date, time, and duration of visits

• Shopping-cart activity and interactions with the website

• Cookie, analytics, advertising, and similar technology information

Information From Other Sources

We may receive information from Wix, payment processors, shipping providers, social-media platforms, advertising partners, analytics services, fraud-prevention providers, and other businesses that help us operate Queen City Closet.

2. How We Use Information

We may use personal information to:

• Process, fulfill, ship, and manage orders

• Provide receipts, confirmations, shipping updates, and customer support

• Create and manage customer or community accounts

• Operate, moderate, and improve the QCC Insider Community

• Display submitted posts, photos, comments, reviews, and profiles

• Process returns, exchanges, refunds, promotions, and giveaways

• Personalize products, content, and shopping experiences

• Send newsletters, product announcements, promotions, and abandoned-cart reminders

• Respond to questions, requests, complaints, or feedback

• Analyze website traffic, performance, and customer preferences

• Detect fraud, misuse, security threats, and prohibited activity

• Protect our customers, business, website, and legal rights

• Comply with legal, tax, accounting, and regulatory obligations

• Carry out any other purpose disclosed when information is collected

3. Orders and Payments

Payments are processed through Wix and/or third-party payment providers. These providers may collect and process your payment-card information under their own privacy policies and security practices.

Queen City Closet may receive limited transaction information, such as your name, billing details, payment status, transaction identifier, and the final digits of your payment method. We do not intentionally store complete payment-card numbers or card security codes on our own systems.

4. QCC Insider Community and Public Content

Information posted within public or member-visible areas of the QCC Insider Community may be seen, copied, saved, commented on, or shared by other users. This may include your username, profile image, posts, photographs, videos, captions, comments, and other submitted content.

You should only post information and media that you are comfortable making available to others. Queen City Closet cannot control how another person may use information obtained from a public or community post.

By submitting content, you also agree to the separate QCC Insider Content and Media Disclaimer and any applicable Community Rules. These terms explain Queen City Closet’s permission to display, edit, feature, publish, and promote submitted content.

We may review, moderate, restrict, or remove community content and suspend accounts when necessary to enforce our policies, protect users, or maintain the community.

5. How We Disclose Information

We may disclose personal information to:

• Wix, which hosts and supports our website

• Payment processors and financial-service providers

• Shipping carriers, fulfillment providers, and product suppliers

• Email, text-message, and customer-communication providers

• Analytics, marketing, and advertising partners

• Website developers, technical support providers, and security vendors

• Accountants, attorneys, insurers, and professional advisers

• Government agencies, courts, or law-enforcement authorities when legally required

• A buyer, successor, or other party involved in a merger, sale, reorganization, or transfer of the business

• Other parties with your direction or consent

We may also disclose aggregated or de-identified information that does not reasonably identify an individual.

Queen City Closet does not sell personal information in exchange for money. However, certain analytics or advertising technologies may involve disclosures of identifiers or online activity that some state laws define as “selling,” “sharing,” or targeted advertising.

Where applicable, you may opt out using our cookie banner, Privacy Settings, or “Do Not Sell or Share My Personal Information” link.

6. Cookies and Tracking Technologies

QueenCityCloset.com may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be used to:

• Keep the website and shopping cart functioning

• Remember account and preference settings

• Provide security and fraud protection

• Measure website visits and performance

• Understand how visitors use the website

• Personalize content and product recommendations

• Measure and deliver advertising

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be optional.

You can manage available choices through our cookie banner or Privacy Settings. You may also block or delete cookies using your browser, although doing so may interfere with certain website features.

Where required by applicable law and supported by our website tools, we process recognized browser-based opt-out preference signals.

7. Marketing Communications

We may send promotional emails when you subscribe, create an account, make a purchase, or otherwise consent to receive them. You may unsubscribe by selecting the unsubscribe link included in a marketing email.

Even after unsubscribing from marketing, we may continue sending non-promotional communications related to orders, accounts, security, policy updates, or customer-service requests.

We will only send promotional text messages when you have provided the required consent. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. Instructions for opting out will be included in the messages.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete the purposes described in this policy

• Maintain customer accounts and purchase records

• Fulfill legal, accounting, tax, and reporting obligations

• Resolve disputes and enforce agreements

• Prevent fraud and protect the security of our services

Retention periods may vary based on the type of information and why it was collected. Information may remain temporarily in backups after it is deleted from active systems.

Community posts may remain visible until removed by you or Queen City Closet. Copies may remain when content has been shared, captured, or reposted by other users.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, database, payment system, or internet transmission can be guaranteed to be completely secure. You are responsible for protecting your account password and should contact us promptly if you believe your account has been accessed without authorization.

10. Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Receive a portable copy of certain information

• Opt out of targeted advertising or certain data disclosures

• Withdraw consent where processing is based on consent

• Appeal the denial of a privacy request

• Receive equal service without unlawful discrimination for exercising your rights

These rights may be subject to exceptions. For example, we may retain information needed to complete an order, comply with legal obligations, detect fraud, resolve disputes, or protect legal rights.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request. An authorized agent may submit a request when permitted by applicable law, but we may require proof of authorization.

11. Children’s Privacy

QueenCityCloset.com and the QCC Insider Community are intended for individuals who are at least 17 years old. Anyone under the age of 17 may not create an account, join the QCC Insider Community, post or upload content, or provide personal information through the website without the involvement and consent of a parent or legal guardian.

Queen City Closet does not knowingly collect personal information directly from anyone under 17 without appropriate parental or guardian consent. If we learn that personal information was submitted by someone under 17 without such consent, we will take reasonable steps to remove it.

Photographs, videos, or other content featuring anyone under 17 may only be submitted by their parent or legal guardian, or by someone who has obtained permission from the minor’s parent or legal guardian.

12. Third-Party Websites and Services

Our website may contain links to social-media platforms, payment providers, shipping services, or other third-party websites. Queen City Closet does not control these third parties and is not responsible for their privacy, security, or content practices.

Review the privacy policy of each third-party service before providing information to it.

13. Processing in Other Locations

Queen City Closet, Wix, and our service providers may process information in the United States or other locations where they operate. Privacy laws in those locations may differ from those in your home jurisdiction.

Where required, we use appropriate measures intended to protect information transferred across jurisdictions.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, technologies, or legal obligations.

The updated version will be posted on this page with a revised effective date. When changes are significant, we may also provide notice through the website, by email, or through another appropriate method.

Your continued use of the website after an updated policy takes effect means that the updated policy will apply to your subsequent interactions with Queen City Closet.

15. Contact Queen City Closet

For questions about this Privacy Policy or to submit a privacy request, contact:

Queen City Closet
Website: QueenCityCloset.com
Email: loyalty@queencitycloset.com
Please include “Privacy Request” in the subject line and describe the request you are making.