Frequently Asked Questions
How do I track my order?
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Once exported, you'll receive a shipping confirmation email featuring your tracking number and a direct link to the parcel carrier's portal.
What are your shipping rates?
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We offer flat-rate shipping across Western New York. Standard delivery is free for orders over $200 within the continental US.
How do I process a return?
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All sales are final. Due to the made-to-order nature of our products, we do not accept returns or exchanges.
Are your products unisex?
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Most of our Buffalo gear is designed as a relaxed, unisex fit.
Do you offer local pickup?
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No. Local pickup is not currently available because each item is made to order and shipped directly to you once production is complete. This allows us to offer more styles while keeping every order made just for you.
How do I contact support?
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Our team is available Monday-Friday. Reach us via email at loyalty@queencitycloset.com or text (716) 226-0770 for quick assistance.
Get in Touch
We value every customer and make every effort to respond to all inquiries within 24 hours. Your questions, concerns, feedback, and overall experience are extremely important to Queen City Closet.
As a small Buffalo-based brand, we believe great customer service should feel personal, helpful, and dependable. Whether you have a question about an order, sizing, shipping, a product, or anything else, we want you to feel confident that your message is being heard and taken seriously.
Customer feedback also helps us improve. It allows us to better understand what our customers are looking for, refine our products and shopping experience, and continue creating Buffalo-inspired apparel and accessories that our community is proud to wear.
Every order matters to us, and so does every customer behind it. Our goal is to provide the same level of care and attention to our customer service that we put into the Queen City Closet brand.