Effective Date: August 1, 2026
 

Thank you for shopping with Queen City Closet. Please review this Return and Refund Policy carefully before placing an order.

Made-to-Order Products

Every Queen City Closet product is made to order specifically for the customer after an order is submitted. Because our products are not produced or stocked until they are purchased, all sales are final.

We do not accept returns, exchanges, or refund requests for reasons including:

• Ordering the wrong size, color, style, or quantity

• Changing your mind after placing an order

• Disliking the fit, material, color, or design

• Purchasing an incorrect item

• Providing an incorrect shipping address

• Failing to review the product description or sizing information

• Normal variations in color or placement caused by different screens, garment sizes, or the production process

Customers are responsible for reviewing all product descriptions, measurements, sizing charts, colors, personalization details, shipping information, and order details before completing a purchase.

Order Changes and Cancellations

Because production may begin shortly after an order is submitted, orders cannot be changed or canceled once production has started.

Contact Queen City Closet via email as soon as possible if you notice an error in your order. We will attempt to accommodate a requested change or cancellation when production has not yet begun, but we cannot guarantee that a change or cancellation will be possible.

Damaged, Defective, or Incorrect Products

Although made-to-order products are otherwise nonreturnable and nonrefundable, please contact us if your order arrives:

• Damaged during delivery

• Defective because of a manufacturing or printing error

• With the wrong product, size, color, or design due to an error by Queen City Closet or one of our production partners

The issue must be reported within seven calendar days of confirmed delivery.

Your request should include:

• Your full name

• Your order number

• A description of the problem

• Clear photographs of the entire product

• Close-up photographs showing the damage, defect, or incorrect item

• A photograph of the shipping packaging and label when applicable

Do not return a product without first receiving instructions from Queen City Closet. Unauthorized returns may not be accepted or refunded.

After reviewing the request, Queen City Closet may provide a replacement at no additional charge. When a replacement cannot reasonably be provided, we may issue a refund for the affected product. Refunds or replacements will not be provided for damage caused after delivery, ordinary wear, improper use, improper washing, failure to follow care instructions, or incorrect sizing selected by the customer.

Sizing and Fit

Product sizing may vary between garments, styles, and manufacturers. Customers must review the sizing chart provided on the applicable product page before ordering.

Selecting the wrong size does not qualify for a return, exchange, replacement, or refund unless Queen City Closet shipped a size different from the size shown in the order confirmation.

Product Appearance

Colors may appear differently depending on the customer’s screen, device, display settings, garment material, and production process. Minor differences in color, print placement, embroidery placement, texture, or appearance are not considered defects and do not qualify for a return, replacement, or refund.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Queen City Closet is not responsible for an order that is delayed, returned, lost, or delivered incorrectly because the customer entered an incomplete or incorrect address. Additional production or shipping charges may apply if an order must be reproduced or reshipped because of an address supplied incorrectly by the customer.

Lost or Undelivered Orders

Contact Queen City Closet if tracking information shows that an order was delivered but you did not receive it, or if an order appears to have been lost during shipping.

We may ask the customer to:

• Confirm the shipping address

• Check with household members and neighbors

• Contact the shipping carrier

• Wait through any carrier-required investigation period

• Provide additional information needed to submit a carrier claim

Each situation will be reviewed individually. Queen City Closet will comply with applicable laws concerning merchandise that is not shipped or delivered.

Shipping Delays

Estimated production and delivery dates are not guaranteed. Carrier delays, severe weather, holidays, supply interruptions, incorrect addresses, and other circumstances outside Queen City Closet’s reasonable control may affect delivery.

If Queen City Closet cannot ship an order within the timeframe required by applicable law, the customer will be given any cancellation or refund options required by law.

Refund Processing

When Queen City Closet approves a refund under one of the limited exceptions in this policy, the refund will be sent to the original payment method. Processing times may vary depending on the customer’s financial institution or payment provider.

Original shipping charges are nonrefundable unless the refund is required because of an error by Queen City Closet or applicable law.

Chargebacks and Payment Disputes

Customers are encouraged to contact Queen City Closet before filing a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Filing a payment dispute does not automatically make an otherwise final-sale product eligible for a return or refund.

Legal Rights

Nothing in this policy excludes, restricts, or replaces any rights or remedies that cannot legally be waived under applicable federal, state, or local law.